An e-Commerce story of Training, Retaining and Accelerating a Massive Seller Workforce

Leveraging Technology Case studies


A B2B trading platform that brings together manufacturers, traders, retailers and wholesalers on a single platform. A major chunk of their front-line workforce is on contract. Managers felt it was impossible to train this massive workforce on the wide range of products the e-commerce platform handles. Also, the sellers had no access to a platform where they could be trained and have a repository of information for their daily activities. With RapL, training could be done from anywhere at any time, within 5 minutes daily. A repository of reachable information was available for both sellers and the frontline workforce. It enables them to perform better.


The sole responsibility of training lies in the managers’ training of their front-line employees. Google forms were circulated to understand and assess the knowledge of the workers. However, this was extremely inefficient and yielded no fruitful results. It was crucial for the front-line workforce to be knowledgeable about the new product and service offerings. The lack of this would lead to inefficiency and unproductivity.


What did RapL do?

Sellers were onboarded on the platform and trained through a central repository of information. Ownership and accountability for driving and meeting the training needs of employees were put into place. Champions from the customer’s side were identified and deployed to ensure the use of the learning tool. The front-line workforce had a repository of information that enabled them to pitch to the customers. It was accessible and portable, which enabled them to be productive in their jobs.




The perfect tool for training the seller ecosystem for building capability at scale.




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ISO 27001:2013


ISO/IEC 27001:2013 is a security management standard that specifies security management best practices and comprehensive security controls following the ISO/IEC 27002 best practice guidance. The basis of this certification is the development and implementation of a rigorous security program, which includes the development and implementation of an Information Security Management System (ISMS) which defines how RapL perpetually manages security in a holistic, comprehensive manner. This widely-recognized international security standard specifies that RapL do the following:

  • We systematically evaluate our information security risks, taking into account the impact of threats and vulnerabilities.
  • We design and implement a comprehensive suite of information security  controls and other forms of risk management to address customer and architecture security risks.
  • We have an overarching management process to ensure that the information security controls meet our needs on an ongoing basis.

RapL has certification for compliance with ISO/IEC 27001:2013. These certifications are performed by independent third-party auditors. Our compliance with these internationally-recognized standards and code of practice is evidence of our commitment to information security at every level of our organization, and that the RapL security program is in accordance with industry leading best practices.



SOC 2 compliance is a set of standards that organizations use to ensure the security, confidentiality, and integrity of their systems and data. SOC 2 compliance is often required by organizations that process or store sensitive data. RapL has compliance with SOC2 Type II report.

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