Equip every tech team to excel

RapL keeps sales, support, partner and engineering teams up to speed on products, releases and security, through bite-sized learning on their phones.

RapL technology industry training platform for IT employee upskilling, technical skills development, and workforce learning
Trusted by some of the world's best teams
Cisco
Microsoft
Motorola
Built for every team

How tech companies use RapL

Technology moves fast. RapL helps every team, on your payroll or not, keep up with products, releases and processes.

Sales techniques

Sales teams are your frontline

Sales teams are at the frontline with clients, so training them efficiently and effectively is business critical. RapL keeps your employees up to speed on the latest sales techniques.

RapL helps you build core competencies through:
Product knowledge

Domain and product-specific knowledge.

Fast ramp-up

New hires up to speed on products fast.

Launch training

New launches and what’s new per version.

Partner training

Partners and distributors off payroll.

Processes and SOPs

Process, service and safety basics.

Security

Keep your systems safe

System security is integral to your business. As technology advances, employees must stay ahead of the curve to minimise the risk of breaches.

Migration essentials

Get the basics right

From data to systems and technology, make sure every migration runs efficiently and effectively.

Product knowledge

Keep your employees up to date

New products arrive fast. RapL helps employees learn them thoroughly and discuss them confidently with customers.

How it works

Ready for every release

When a new version ships, RapL gets what’s new to sales, support and partners, and checks it has stuck.

1

Ship the update

Turn release notes into a short lesson on every phone, including partners off your payroll.

2

Check understanding

Quick quizzes confirm teams know the new features before customers ask.

3

Reinforce over time

Regular refreshers keep product and security knowledge current between releases.

RapL app showing a release lesson, a security refresher and completed support scenarios
What to reinforce

Four things tech teams need to know

These need regular training and reinforcement, not a one-time session.

Product sales training

Every feature and technical detail, plus new release updates.

Customer tech support

Customer questions, "how-to" requests and complaint scenarios.

Domain knowledge

Specific to your product category, including support and installation.

Engineering upskilling

Technology skills, development, design and testing processes.

Keep every tech team ahead of the curve

See how RapL works with your own products, releases and partner network.

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ISO 27001:2013

Overview

ISO/IEC 27001:2013 is a security management standard that specifies security management best practices and comprehensive security controls following the ISO/IEC 27002 best practice guidance. The basis of this certification is the development and implementation of a rigorous security program, which includes the development and implementation of an Information Security Management System (ISMS) which defines how RapL perpetually manages security in a holistic, comprehensive manner. This widely-recognized international security standard specifies that RapL do the following:

  • We systematically evaluate our information security risks, taking into account the impact of threats and vulnerabilities.
  • We design and implement a comprehensive suite of information security  controls and other forms of risk management to address customer and architecture security risks.
  • We have an overarching management process to ensure that the information security controls meet our needs on an ongoing basis.

RapL has certification for compliance with ISO/IEC 27001:2013. These certifications are performed by independent third-party auditors. Our compliance with these internationally-recognized standards and code of practice is evidence of our commitment to information security at every level of our organization, and that the RapL security program is in accordance with industry leading best practices.

SOC 2

Overview

SOC 2 compliance is a set of standards that organizations use to ensure the security, confidentiality, and integrity of their systems and data. SOC 2 compliance is often required by organizations that process or store sensitive data. RapL has compliance with SOC2 Type II report.

Thanks for your application

We appreciate your interest in RapL. If you are selected for an interview, we will contact you shortly.

You'll hear from us soon

We’ll be in touch via email or a brief phone call.
During the week, you’ll hear from us within 24 hours and if it’s a weekend, we’ll follow up on Monday morning.

If you have a question, please feel free to email at hello@getrapl.com