- RapL for the:
Retail industry
RapL equips employees with what they need to excel.
Learn how Retail companies use RapL for:
Trusted by some of the world’s best teams:
- Sales techniques
Sales teams are your frontline
Sales teams are at the frontline with clients so it’s business critical to train them efficiently and effectively. RapL helps you ensure your employees are always up to speed on the latest sales techniques.
RapL technology helps you build core competencies through:
- Training retail sales staff across stores, franchise outlets, large format stores, malls, etc.
- Fast ramp-up of new employees in a high attrition environment.
- Continuous training on new products, process/SOPs, customer service and sales (upsell, cross-sell, etc.)
- Store operations
Keep your business running smoothly
We know that stores run more smoothly when the team all work together to the same goal. Our technology helps your team deliver operational excellence, with a smile.
Here are the top four things retail sales staff need regular training and reinforcement on:
- Product knowledge on all products they sell, new product launches and promotions
- Effective comparison with competition to highlight key differentiation between models and variants
- Specific domain knowledge on retail apparel, footwear, electronics, fast food restaurants, etc.
- Trusted advice as an expert sales consultant based on customer profile and preferences. This helps the customer make the right decision on why they should buy their product(s) and which one would be the right choice.
- Competitive knowledge
Stay ahead of your competition
Use RapL to educate your team on brand strength and business USPs. Keep one step ahead, with in-depth competitor training.
All of the above requires a high level of knowledge and sales skills which are impossible to master in a one-off periodic training that is common today in the retail industry. RapL's model of personalised micro learning on mobile with specific scenario-based learning empowers retail sales staff to master all the important aspects above and improve their sales outcomes and customer satisfaction.
- Product knowledge
Keep your employees
up-to-date
We know that new products and assortments hit stores fast and we’re here to help you keep your teams in the loop.
RapL helps your employees to comprehensively learn about new products and be able to confidently discuss them with customers.
- Service queries
Deliver customer excellence
RapL helps your frontline team learn about managing customer service queries and delivering customer excellence day in, day out. Ensuring the team rapidly gains new knowledge is central to the reputation of your business.
