RapL helps the support, delivery and installation teams your customers meet build the skills they need to perform well.
The people who shape your customer experience are often the newest on the team.
New joiners every month and seasonal hires for every sale.
Warehouse, support, delivery and installation staff across cities.
New promotions, policies and SOPs every week.
Riders and engineers often work alone, on the road and in homes.
From the first call to the doorstep, every team learns what matters for its role.
Keep support teams trained on new promotions, issues and processes, so every query gets a great answer.
Continuous product and process training builds installation engineers’ confidence and keeps them safe.
Delivery staff are often the only person a customer meets. RapL helps them deliver smoothly, every time.
Genie answers from your own policies, so every customer gets the same correct reply.
Short daily drills keep riders and engineers sharp at every doorstep.
Short daily learning keeps every team on the same page.
The right ordering, shipping and installation steps, every time.
Returns, complaints and quality issues, practised before they happen.
Category know-how for electronics, furniture, food and appliances.
Safe habits for riders, warehouse staff and engineers on every shift.
Send the same training to every new hire’s phone and see who is ready before day one.
Onboarding modules for every new joiner
Three-minute refreshers on offers and SOPs
Readiness by hub, role and city
Customer support, delivery, installation and warehouse teams. Each role gets short training and answers built for its own work.
New hires get onboarding modules on their phone from day one, and you can see who is ready by hub, role and city before the sale starts.
Processes and SOPs, customer scenarios such as returns and complaints, product knowledge by category, and safety for riders and engineers.
Genie answers questions from your own policies and SOPs in seconds, so every customer gets the same correct reply.
Yes. RapL is mobile-first, so riders, engineers and warehouse staff learn in a few minutes between tasks.
A walkthrough of Genie, daily drills and frontline training for your teams.
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ISO/IEC 27001:2013 is a security management standard that specifies security management best practices and comprehensive security controls following the ISO/IEC 27002 best practice guidance. The basis of this certification is the development and implementation of a rigorous security program, which includes the development and implementation of an Information Security Management System (ISMS) which defines how RapL perpetually manages security in a holistic, comprehensive manner. This widely-recognized international security standard specifies that RapL do the following:
RapL has certification for compliance with ISO/IEC 27001:2013. These certifications are performed by independent third-party auditors. Our compliance with these internationally-recognized standards and code of practice is evidence of our commitment to information security at every level of our organization, and that the RapL security program is in accordance with industry leading best practices.
SOC 2 compliance is a set of standards that organizations use to ensure the security, confidentiality, and integrity of their systems and data. SOC 2 compliance is often required by organizations that process or store sensitive data. RapL has compliance with SOC2 Type II report.
We appreciate your interest in RapL. If you are selected for an interview, we will contact you shortly.
We’ll be in touch via email or a brief phone call.
During the week, you’ll hear from us within 24 hours and if it’s a weekend, we’ll follow up on Monday morning.
If you have a question, please feel free to email at hello@getrapl.com
Genie AI✨
