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Ecommerce industry

RapL equips employees with what they need to excel.

Learn how Ecommerce companies use RapL for:


Trusted by some of the world’s best teams

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service queries

Deliver customer excellence

RapL helps your frontline team learn about managing customer service queries and delivering customer excellence day in, day out. It’s vital that customer support staff receive continuous training on new promotions, issues and processes.

RapL technology helps you build core competencies through:

Engineer your success

Installation staff need continuous product and process training to make sure their knowledge is up to speed. Strengthen confidence and safety among your engineers with RapL.

Here are the top four things ecommerce staff need regular training and reinforcement on:

delivery services

Deliver more than expected

Delivery staff are key touchpoints with your customer after they’ve purchased a product online. Ensure a smooth process of transporting and delivering goods that goes beyond customer expectations.