- RapL for the:
Ecommerce industry
RapL equips employees with what they need to excel.
Learn how Ecommerce companies use RapL for:
Trusted by some of the world’s best teams
- Service queries
Deliver customer excellence
RapL helps your frontline team learn about managing customer service queries and delivering customer excellence day in, day out. It’s vital that customer support staff receive continuous training on new promotions, issues and processes.
RapL technology helps you build core competencies through:
- High attrition, seasonal temporary staff hiring requires fast ramp-up of employees
- Training ecommerce, temporary staff across warehouses, besides delivery, installation & support staff
- Customer support, delivery, installation services are key roles with a huge volume of staff requirement
- Quick training on process/SOPs, customer service and safety
- Installation services
Engineer your success
Installation staff need continuous product and process training to make sure their knowledge is up to speed. Strengthen confidence and safety among your engineers with RapL.
Here are the top four things ecommerce staff need regular training and reinforcement on:
- Sales and customer support process and SOPs; it’s very important to follow the right ordering, shipment and installation procedures.
- Customer support scenarios such as handling returns and exchanges, customer complaint scenarios, product quality scenarios, etc.
- Specific domain knowledge based on product category like electronics, furniture, food or appliances (e.g. support & installation).
- Delivery services
Deliver more than expected
Delivery staff are key touchpoints with your customer after they’ve purchased a product online. Ensure a smooth process of transporting and delivering goods that goes beyond customer expectations.
