Learning Glossary



    Adaptive Learning

    An approach to education in which the content and pace of instruction are modified in real-time based on a student's performance and progress.

    AI-assisted Learning

    The use of artificial intelligence algorithms to personalize and optimize the learning experience.

    Artificial Intelligence

    The use of algorithms and machine learning to simulate human intelligence and automate tasks in enterprise learning.

    Attrition Rate

    The rate at which employees leave an organization, indicating turnover and providing insights into workforce stability.


    Learning domain that involves receiving, responding, valuing and organizing morals and attitude.

    Asynchronous Learning

    An online learning method where students and instructors do not need to be online at the same time and can access course materials at their own pace.

    Augmented Reality (AR) Training

    An immersive learning experience that combines real-world environments with digital overlays, enhancing the training process by providing interactive, contextually relevant information and simulations in real-time.

    Agile Methodology

    A project management approach that emphasizes flexibility, collaboration, and incremental progress. It involves iterative development and adaptability to changing requirements.


    Bloom’s Taxonomy

    • Remember • Understand • Apply • Analyze • Evaluate • Create



    One of the three components of the learning domain that includes all elements such as thinking, memory, problem solving, analytics, etc powered by an individual's mind.


    The learner tries to make sense based on experience, behavior and environment. It should be contextualized and give learners the opportunity to demonstrate their knowledge.

    Competency Framework

    A set of knowledge, skills, and behaviors required for successful performance in a particular job or role.

    Continuous Learning

    The ongoing process of acquiring new knowledge and skills, through a variety of formal and informal learning opportunities, to adapt to changes in the workplace and advance in one's career.

    Content Curation

    The process of selecting, organizing, and presenting relevant and valuable training content from various sources.

    Content Curation

    A training approach where learners actively engage in group activities, discussions, and projects. It fosters mutual knowledge sharing, problem-solving, and critical thinking, promoting a deeper understanding of the subject matter through collective effort.

    Critical Path

    In project management, the sequence of tasks that, if delayed, would directly impact the project's completion date. It helps in identifying the most critical tasks and managing them effectively.


    Attributes that are measurable and observable in nature and can effectively predict an individual's performance in a particular job / role.

    Contextual Inquiry

    Following your learners in their environment, to better understand the context that could help them learn better. Additionally, shadowing them in the job provides you with good scenarios for training content later.

    Competency-based Learning

    An approach to education that focuses on mastering specific skills and knowledge rather than completing a set amount of time in training.

    Compliance Training

    Training aimed at ensuring employees adhere to legal, regulatory, and ethical standards within the organization.


    Cross-selling is a sales technique where existing customers are offered related or complementary products to their original purchase, boosting sales opportunities and enhancing customer value and loyalty. Cross-selling skills training refers to the process of developing and enhancing the abilities of sales professionals to identify and promote complementary or additional products or services to existing customers, aiming to increase sales revenue and customer satisfaction.

    Career Lattice

    A flexible career path model that allows employees to progress in various directions, acquiring diverse skills and experiences. Unlike a traditional ladder, it enables lateral and diagonal movement, fostering skill development and advancement within an organization.


    Declarative Memory

    Declarative memory is mostly the stuff you know, and can explicitly state, like facts, principles, or ideas.


    A composite set of activities and processes used to impart skills for doing a specific job.

    Developmental Feedback

    Constructive input provided to learners to foster their professional growth and improvement. It focuses on identifying strengths and areas for development, aiding individuals in enhancing their skills and performance within an organizational or educational setting.

    Deep Work

    Coined by Cal Newport, this signifies an immersive, undistracted work state. It maximizes productivity and creativity by emphasizing intense concentration on cognitively demanding tasks, yielding high-quality outcomes.

    Design thinking

    Design thinking is a problem-solving methodology that focuses heavily on involving the users of a solution in its design.

    Dreyfus Model of Skill Acquisition

    A framework that explains the process of gaining skills through formal training and hands-on experience, commonly used in education and operations research.

    Dual Coding Theory

    The idea that information is more effectively retained when it is processed both visually and verbally. This allows for two distinct mental representations, reinforcing memory and facilitating better comprehension and retention of concepts.

    Dual Coding Theory

    The idea that information is more effectively retained when it is processed both visually and verbally. This allows for two distinct mental representations, reinforcing memory and facilitating better comprehension and retention of concepts.



    Learning enabled via electronic mediums such as computer, smartphone, laptop.

    Experiential Learning

    A learning approach that emphasizes learning through direct experience, reflection, and action, often in a simulated or real-world environment.

    Employee Development

    The process of enhancing the skills, knowledge, and capabilities of employees through training and education to improve their performance and potential within the organization.

    Employee Lifetime Value (ELTV)

    A measure of the long-term value an employee brings to an organization, factoring in performance, tenure, and potential for growth.


    The ratio of output achieved to the resources (time, money, labor, etc.) used to produce that output. It measures how well resources are utilized to achieve a specific goal.

    Existential intelligence

    Existential intelligence is the ability to reflect on and contemplate the meaning and purpose of life. It is relevant for organizations as it helps individuals understand their own values and goals, leading to more fulfilling and productive careers. A deeper sense of purpose can also drive engagement and creativity in the workplace. By fostering an environment that supports existential intelligence, organizations can foster a more motivated and purpose-driven workforce.

    Efficacy Assessment

    A meticulous evaluation process aimed at measuring the true effectiveness and consequential impact of training programs on employee performance and broader organizational outcomes, enabling data-driven decision-making to enhance learning initiatives.

    Employee Recognition Programs

    Initiatives designed to acknowledge and reward outstanding employee performance, often through incentives, awards, or public recognition.


    Formal Learning

    A well defined and structured course delivered via trained individuals in a systematic and highly intentional way.

    Flipped Classroom

    A teaching approach where students learn the material outside of class through online lectures or readings, and then use class time for hands-on activities and discussions.

    Flextime Learning

    An adaptable approach to learning that allows individuals to access training and educational content at their preferred and convenient times. It offers flexibility to accommodate diverse schedules and learning preferences, promoting a self-paced and accessible learning experience.

    Face to Face Learning

    Face-to-face learning is an instructional method where course content and learning material are taught in person to a group of students. This is where the teacher and the student meet in a set place for a set time, similar to what happens in school.

    Feedback Loop

    A systematic process of gathering feedback and incorporating it into decision-making to improve performance, often involving a continuous cycle of planning, implementing, evaluating, and refining strategies.

    Forgetting Curve

    Developed by Hermann Ebbinghaus. The graph illustrates the rapid decline in memory retention over time when information is not reinforced. It emphasizes the importance of spaced repetition and active recall for effective long-term learning.



    The use of game design elements and mechanics to make learning more engaging and interactive.

    Gagne's Nine Events of Instruction

    A framework for designing effective instruction that includes nine steps or events, such as gaining attention, providing feedback, and enhancing retention.


    Computer software designed to facilitate collaboration and communication among members of a group, typically used in corporate training and development programs.

    Gap Analysis

    A method that evaluates the difference between current and desired performance, enabling organizations to identify training needs and improve productivity and performance.

    Group Dynamics

    Examines the intricate interactions and relationships among individuals within a training group, influencing the overall learning experience and directly shaping the outcomes achieved. Understanding these dynamics helps optimize collaboration, communication, and knowledge sharing, fostering a conducive and productive training environment.

    Gardner’s Multiple Intelligences

    A theory proposed by psychologist Howard Gardner in 1983. It suggests that traditional concepts of intelligence, such as IQ, fail to fully capture the wide range of human cognitive abilities. According to Gardner, there are at least 8 distinct types of intelligences including linguistic, musical, logical-mathematical, spatial, bodily-kinesthetic, interpersonal, intrapersonal and naturalistic. Each person has a unique combination of these intelligences, and they can be developed and strengthened through experience and education.

    Gilbert Behavior Engineering Model

    The Gilbert Behavior Engineering Model, created by Thomas Gilbert, classifies performance problems into one of six categories: information, resources, incentives, knowledge, capacity and motivation.

    Guided Learning

    A learner-centered training approach that offers personalized, one-on-one support and expert direction from skilled instructors or mentors. This tailored guidance is provided throughout the learning process, fostering deeper understanding, skill mastery, and increased learner confidence.



    Habituation means getting used to a sensory stimulus, to the point where we no longer notice or respond to it.

    Human Capital Management (HCM)

    The process of managing and developing an organization's workforce, including hiring, training, and talent management.

    Human Resources Development

    The process of developing and training employees to enhance their skills, knowledge, and abilities in order to improve organizational performance.


    An approach that emphasizes and gives importance to the human realm.

    Hands-on Learning

    A type of learning that involves actively engaging with the subject matter through practical, experiential activities. Hands-on learning is often used in enterprise training to develop practical skills and to help learners apply theoretical knowledge in real-world contexts.

    Heuristic Learning

    An active approach where learners gain knowledge by experimenting and problem-solving. Encouraging trial and error, it fosters a deeper understanding of concepts. Learners explore and discover solutions independently, promoting a hands-on and experiential understanding of the subject matter


    Interpersonal intelligence

    Interpersonal intelligence is the ability to understand and interact effectively with others. It involves effective verbal and nonverbal communication. It requires the ability to note sensitivity to the moods and temperaments of others, and the ability to entertain multiple perspectives.

    Impact Assessment

    The process of evaluating the effectiveness of a training program, measuring its impact on employees' performance and the organization's success, and identifying areas for improvement.

    Immersive Learning

    A training approach utilizing technologies like virtual reality (VR) or augmented reality (AR) to create realistic, interactive environments, enhancing learner engagement and providing a more experiential and vivid learning experience.

    Interactive Learning

    Learning experiences that require active participation from learners, such as through games, simulations, or group activities.

    Interpersonal Communication

    Training on how to interact and exchange information with others in a clear, concise, and respectful manner, helping employees build strong work/customer relationships.

    Information Overload

    A cognitive overwhelm caused by an excess of data, impeding efficient processing and decision-making. It hampers productivity by diverting focus and straining cognitive resources. Balancing and filtering information is crucial.


    Just in time learning

    An approach to learning that provides information exactly when and how the learner needs it.


    Kinesthetic learning

    A sensory extension of "on the job" learning. A kinesthetic learning experience means an application of multiple senses to practice learning a skill. For example, a child learns to ride a bike.

    Knowle's Adult Learning Theory

    A set of principles that describe how adults learn. It is based on the idea that adults have unique characteristics, motivations, and learning needs. Some of the key principles include the importance of relevance to learners' lives and work, active participation and problem-solving, and recognition of learners' prior knowledge and experience.

    Knowledge Transfer

    The process of sharing and disseminating knowledge from experienced employees to new or less-experienced ones.

    Knowledge Gap

    The difference between the knowledge and skills learners currently possess and what is required for optimal performance.


    A Japanese term for continuous improvement. It involves making small, incremental changes to processes, products, or services to improve quality, efficiency, and effectiveness.

    Kolb's Learning Styles Inventory

    A framework and assessment tool developed by David A. Kolb in 1984 to identify an individual's preferred learning style. The model is based on four learning styles: concrete experience, reflective observation, abstract conceptualization, and active experimentation. The inventory assesses an individual's preferences across each of these styles to inform educational and training interventions.

    Kirkpatrick Model

    A widely used evaluation tool that assesses the impact of training programs across four levels: reaction, learning, behavior, and results. It helps organizations measure the success of their training initiatives and make data-driven decisions to improve their training programs.

    Knowledge Management

    The process of capturing, organizing, and distributing knowledge and expertise within an organization for training purposes.

    Knowledge Retention

    The ability of learners to retain and effectively apply acquired knowledge and skills over an extended period, ensuring long-term competence and performance improvement.


    Learning Experience

    Learning experiences are like journeys. The journey starts where the learner is now, and ends when the learner is successful (however that is defined). A key mantra to a successful learning journey is that the end of the journey isn’t just knowing more, it’s doing more.

    Learning styles

    A notion that groups of individuals have different learning styles. There are many schools of thought around learning styles, some of the more prominent ones being Gardner’s Multiple Intelligences, VAK or VARK, and Kolb’s Learning Styles Inventory.

    Logical intelligence

    Mental ability of an individual to think logically by analyzing and arriving at a conclusion for the problem. It allows the individual to establish relationships with complex objects.

    Learning Pathway

    A predefined sequence of courses and activities designed to guide learners through a specific training curriculum.

    Learner Motivation

    A learner's enthusiasm to learn a new skill or sharpen an existing skill. You can't control a learner's motivation, but there are ways to help support motivation in a learning design.

    LMS (Learning Management System)

    A software application for the administration, documentation, tracking, reporting, and delivery of educational courses, training programs, or learning and development programs.

    Learning Engagement

    It is the degree of attention, curiosity, interest, optimism, and passion that learners show when they are learning or being taught.

    Learning Agility

    The ability to quickly learn and adapt to new information, tasks, and environments.

    Leadership Development Program (LDP)

    A structured training program aimed at preparing employees for leadership roles within the organization.



    A training concept that can be applied in various stages in the professional development of employees. Micro-learning means teaching a small group of peers for a relatively short period of 5 to 15 minutes, and then giving and taking feedback on the performances.

    Musical intelligence

    Musical intelligence is a type of multiple intelligence that involves an ability to understand, create, and appreciate music. People with strong musical intelligence have a natural affinity for rhythm, melody, and harmony. Musical intelligence is an important factor in business as it can help improve creativity, communication, and team collaboration. It can also enhance problem-solving and decision-making skills, as well as contribute to a positive and productive work environment.

    Mindfulness Training

    Involves teaching individuals to cultivate present-moment awareness, focus, and nonjudgmental acceptance. This practice enhances well-being, reduces stress, and improves cognitive abilities. In enterprise training, it fosters employee resilience, emotional intelligence, and productivity by promoting a balanced and focused work environment.

    MOOCs (Massive Open Online Courses)

    Online courses that are open to anyone, anywhere and at any time.

    Multimodal Learning

    An approach that leverages different types of instructional materials and activities, such as text, audio, video, and interactive elements to cater to different learning styles. This helps engage learners and cater to their unique needs and preferences. It aims to maximize learning outcomes and retention.

    Multimedia Learning

    Training that incorporates various media formats, such as videos, animations, and interactive elements, to enhance engagement and understanding.


    Needs assessment

    A process for determining the needs, or "gaps," between a current and desired outcome.


    Observational learning

    A learning technique that attempts to draw insights through association and observation.


    The process of integrating and orienting new employees into an organization through training and acclimation.

    Outcomes-based Training

    A training approach that focuses on achieving specific learning outcomes or competencies, rather than just completing a set of training activities.


    Performance Analysis

    Performance analysis (PA) is partnering with clients and customers to help them define and achieve their goals. PA involves reaching out for several perspectives on a problem or opportunity; determining any and all drivers toward or barriers to successful performance; and proposing a solution system based on what is learned, not on what is typically done.


    A component of the learning domain that links between physical activities, motor skills and mental processing.

    Personal Learning Network (PLN)

    A customized network of individuals, resources, and online communities that learners leverage to support their ongoing learning journey, fostering collaboration, knowledge sharing, and professional growth.

    Piaget's theory of cognitive development

    A comprehensive theory about the development of human intelligence across various stages of their life, starting from birth. Sensorimotor (birth to 2 years) Preoperational (2 to 7 years) Concrete Operational (7 to 11 years) Formal operational (11 years through adulthood).

    Performance Management

    The ongoing process of setting goals, providing feedback, and evaluating employees' performance to improve training outcomes.

    Pomodoro Technique

    A productivity strategy utilizing timed intervals, typically 25 minutes, followed by short breaks. It enhances focus and efficiency by leveraging structured work-rest cycles for optimal output.


    Quality Assurance

    A systematic program for monitoring and evaluating the various aspects of a project, product, service, or facility to ensure that established standards of quality are consistently met.

    Quantitative Analysis

    The use of numerical data and statistical methods to evaluate and improve learning outcomes or productivity measures, enabling evidence-based decision-making.

    Quality Circle

    A group of workers or learners who regularly meet to discuss and solve problems related to quality improvement in their work or learning environment, fostering collaboration and continuous improvement.

    Quick Wins

    Small, easily achievable improvements or tasks that can be quickly completed to boost morale, demonstrate progress, and build momentum towards larger goals in a learning or productivity context.



    Learning vehicles in which representative actors enact a business scenario, and the solutions are offered as an act. They fit best in work scenarios where frequent human interactions happen, e.g., customer service training at a 24/7 convenience store.

    Retention Rate

    The percentage of employees who stay with an organization over a specific period, providing insights into employee satisfaction and turnover.


    Training employees in new skills to adapt to technological advancements or changes in job requirements.


    Situational leadership

    A leadership style in which the leader adjusts and adapts based on the environment that best suits the situation. Some common traits are direction, flexibility, encouraging participation, delegating responsibilities, regular coaching of team members and being honest.

    Spatial intelligence

    Spatial intelligence is deftness to understand, interpret and absorb the fine details of a visual space. It's the acute awareness of how could a space change if various forces were applied to it.

    System of records

    A data management terminology used for information storage and retrieval. It often is the backbone for specific business processes.

    SCORM (Sharable Content Object Reference Model):

    A set of technical standards for e-learning software products to ensure compatibility and interoperability.

    Soft Skills

    Non-technical skills, such as communication, teamwork, and problem-solving, that are crucial for workplace success.

    Sales Enablement

    The strategic process of equipping sales teams with the training, tools, and resources necessary to enhance their productivity, effectiveness, and overall performance.


    The mental and physical ability of individuals to carry out a specific task to deliver results.

    Synchronous Learning

    An online learning method where students and instructors engage in real-time communication, such as through video conferencing.

    Spaced repetition technique

    Spaced repetition is a learning technique that involves breaking down information into small intervals, with increasing time between each repetition to help improve memory retention.

    Social Engagement

    Social engagement, in terms of learning, refers to the degree to which learners interact and collaborate with others through projects and discussions.

    Social Learning

    A training approach that emphasizes the importance of social interaction and collaboration in the learning process, often using social media and other online platforms.

    Skills Gap Analysis

    Assessing the disparity between the skills employees possess and those required for their roles, helping to identify training and development needs.

    Skill Matrix

    A visual tool that assesses and displays employees' proficiency levels in various skills and competencies. It aids in workforce planning, training, and identifying skill gaps, enabling organizations to optimize resource allocation and development initiatives effectively.


    Time Blocking

    Apowerful productivity strategy that allocates dedicated blocks of time to specific tasks or activities. This structured approach optimizes focus and productivity, leading to efficient work outcomes.

    Time Management

    The process of organizing and prioritizing tasks and activities to make efficient use of time. It involves techniques and tools to optimize the allocation of time for different tasks.



    Upselling is a sales strategy where customers are encouraged to buy more expensive or premium options to enhance their purchase, increasing revenue and providing added value to customers. Upselling skills training involves the development and refinement of techniques used by sales professionals to encourage customers to purchase higher-priced or upgraded products or services, thereby increasing the average transaction value and maximizing revenue potential.


    Virtual Training

    A method of delivering training and education through digital means, such as online courses or webinars.


    Workflow Automation

    The use of software and technology to automate repetitive tasks, streamline processes, and improve efficiency in business operations.



    An essential but hard-to-define quality that significantly enhances learning or productivity. It often refers to unique attributes such as creativity, innovation, or motivation that set successful individuals or teams apart.

    XP (Extreme Programming)

    An agile software development methodology that emphasizes customer satisfaction, continuous feedback, and iterative progress, which can be applied to learning projects to enhance productivity and adaptability.

    X-Ray Analysis

    A metaphorical term used to describe the thorough examination and analysis of learning processes or productivity methods to identify strengths and weaknesses, similar to how an X-ray reveals the internal structure of an object.

    X-Training (Cross-Training)

    A practice where individuals are trained in multiple areas or skills, increasing versatility and productivity by allowing team members to support various functions and understand different aspects of a project or organization.



    The amount of useful output or productivity obtained from a specific input or effort in a learning or work context, often measured to assess efficiency and effectiveness.

    XP (Extreme Programming)

    An agile software development methodology that emphasizes customer satisfaction, continuous feedback, and iterative progress, which can be applied to learning projects to enhance productivity and adaptability.

    Yield Management

    A strategic approach to optimizing the use of resources, time, or skills to maximize productivity and efficiency, often applied in project management and learning environments.

    Yes-And Technique

    A communication and brainstorming method derived from improv theater, where participants build on each other's ideas with affirmations and additions, fostering creativity and collaborative problem-solving.


    Zone of Proximal Development (ZPD)

    A concept developed by psychologist Lev Vygotsky, referring to the difference between what a learner can do without help and what they can achieve with guidance and encouragement from a skilled partner.


    The general intellectual, moral, and cultural climate of an era, which can influence learning trends and productivity methods, highlighting the importance of adapting strategies to current societal contexts.

    Zero Defects

    A quality management philosophy that aims for flawless performance and the elimination of defects in processes, products, or learning activities to ensure the highest standards are met.

    Zen Time

    A period of focused, distraction-free work or learning aimed at maximizing productivity and achieving a state of flow, where individuals are fully immersed and performing at their best.

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    ISO 27001:2013


    ISO/IEC 27001:2013 is a security management standard that specifies security management best practices and comprehensive security controls following the ISO/IEC 27002 best practice guidance. The basis of this certification is the development and implementation of a rigorous security program, which includes the development and implementation of an Information Security Management System (ISMS) which defines how RapL perpetually manages security in a holistic, comprehensive manner. This widely-recognized international security standard specifies that RapL do the following:

    • We systematically evaluate our information security risks, taking into account the impact of threats and vulnerabilities.
    • We design and implement a comprehensive suite of information security  controls and other forms of risk management to address customer and architecture security risks.
    • We have an overarching management process to ensure that the information security controls meet our needs on an ongoing basis.

    RapL has certification for compliance with ISO/IEC 27001:2013. These certifications are performed by independent third-party auditors. Our compliance with these internationally-recognized standards and code of practice is evidence of our commitment to information security at every level of our organization, and that the RapL security program is in accordance with industry leading best practices.

    SOC 2


    SOC 2 compliance is a set of standards that organizations use to ensure the security, confidentiality, and integrity of their systems and data. SOC 2 compliance is often required by organizations that process or store sensitive data. RapL has compliance with SOC2 Type II report.

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