This OTA Uses Microlearning So That Employees Don't Deviate From Their SOPs

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As a leading bus ticketing platform, it is necessary to stay on top of the game. Employees need to be equipped with product knowledge and SOPs to perform at their best and help the organization stay as a leading OTA.

Knowledge management becomes difficult with an expanding product portfolio and increasing staff. With RapL, the education about the upcoming product features and offerings made the employees ready to hit the ground running. The refresher courses helped them remember business processes, SOPs, and code of conduct.

Challenge

India’s leading Online Travel Agent (OTA), was adding new product lines at a hectic pace. This meant keeping employees up to date with business knowledge and SOPs. It enhances customer experiences.

RapL helped the company manage this change. Its continuous learning suite allowed them to deliver conceptual knowledge in real-time.

Outcome

RapL’s model of continuous, personalized learning helped employees remember and implement knowledge in their everyday work. Knowledge delivery was faster, easy to implement, and had lower costs.

Employees spent 30-45 minutes in traditional training. Now, engaging with 3-5 minutes of micro-courses helped them keep information better.

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Automation
of training
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81
Learning Index
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450+
Scenarios mastered
Automation
of training
81
Learning Index
450+
Scenarios mastered
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30+
Topics deployed
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2700+
Hours of training
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In dept understanding of knowledge gaps

30+
Topics deployed
2700+
Hours of training

In-depth understanding of knowledge gaps

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It is an established fact that learning is an ongoing process. How employees retain what they learn has become a challenge. Thanks to RapL’s reiterating learning tool. It ensured that the learner retained knowledge throughout.
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HRBP Head | Leading OTA Platform

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time to collaborate

Operating in a high entropy environment?
If there is a high degree of complexity in your business operations, you would want to look at RapL. Like this leading OTA platform, you could train your employees on new product launches, and everyday sales compliances. Also, be non-negotiable in delivering a consistent customer experience.

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If you have a question, please feel free to email at hello@getrapl.com

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ISO 27001:2013

Overview

ISO/IEC 27001:2013 is a security management standard that specifies security management best practices and comprehensive security controls following the ISO/IEC 27002 best practice guidance. The basis of this certification is the development and implementation of a rigorous security program, which includes the development and implementation of an Information Security Management System (ISMS) which defines how RapL perpetually manages security in a holistic, comprehensive manner. This widely-recognized international security standard specifies that RapL do the following:

  • We systematically evaluate our information security risks, taking into account the impact of threats and vulnerabilities.
  • We design and implement a comprehensive suite of information security  controls and other forms of risk management to address customer and architecture security risks.
  • We have an overarching management process to ensure that the information security controls meet our needs on an ongoing basis.

RapL has certification for compliance with ISO/IEC 27001:2013. These certifications are performed by independent third-party auditors. Our compliance with these internationally-recognized standards and code of practice is evidence of our commitment to information security at every level of our organization, and that the RapL security program is in accordance with industry leading best practices.

SOC 2

Overview

SOC 2 compliance is a set of standards that organizations use to ensure the security, confidentiality, and integrity of their systems and data. SOC 2 compliance is often required by organizations that process or store sensitive data. RapL has compliance with SOC2 Type II report.

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