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Certificates FAQ

The organisation you work with rewards you with a certificate. RapL does not take ownership of the certificate being issued.

The certificate is awarded when you, as a Learner, master a quiz, reference material or any other associated content type and / or complete the Learning path.

The certificate can be viewed under the “My Account” -> “Certificates” section.

The system would need a few moments to generate the certificate after completion of the topic. Please wait for a few minutes and refresh the certificates page to view/download the certificate.

The system would need a few moments to generate the certificate after the topic is completed. Please wait for a few minutes and refresh the certificates page to view/download the certificate.

Please attach the screenshot of completion of the quiz/Learning path. You may contact support@getrapl.com to know more details.

All the certificates issued before you updated your first name and last name will not reflect the changes you have made. Only the new certificates to be generated will have the updated name.

Please attach the screenshot of completion of the quiz/learning path for which the incorrect title is displayed. Please contact support@getrapl.com to know more details.

Your company decides on the topics for which the certificate needs to be issued. On successful completion of the topic, you earn the certificate for that topic.

A certificate once generated is valid until you are associated with your organisation and your RapL ID is active.

Your company decided to add a few more topics to the course. Hence, on completion of the additional topics, a new certificate was generated with the new completion date. The old certificate will be achieved and can be received by sending an e-mail request to support@getrapl.com
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ISO 27001:2013

Overview

ISO/IEC 27001:2013 is a security management standard that specifies security management best practices and comprehensive security controls following the ISO/IEC 27002 best practice guidance. The basis of this certification is the development and implementation of a rigorous security program, which includes the development and implementation of an Information Security Management System (ISMS) which defines how RapL perpetually manages security in a holistic, comprehensive manner. This widely-recognized international security standard specifies that RapL do the following:

  • We systematically evaluate our information security risks, taking into account the impact of threats and vulnerabilities.
  • We design and implement a comprehensive suite of information security  controls and other forms of risk management to address customer and architecture security risks.
  • We have an overarching management process to ensure that the information security controls meet our needs on an ongoing basis.

RapL has certification for compliance with ISO/IEC 27001:2013. These certifications are performed by independent third-party auditors. Our compliance with these internationally-recognized standards and code of practice is evidence of our commitment to information security at every level of our organization, and that the RapL security program is in accordance with industry leading best practices.

SOC 2

Overview

SOC 2 compliance is a set of standards that organizations use to ensure the security, confidentiality, and integrity of their systems and data. SOC 2 compliance is often required by organizations that process or store sensitive data. RapL has compliance with SOC2 Type II report.

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During the week, you’ll hear from us within 24 hours and if it’s a weekend, we’ll follow up on Monday morning.

If you have a question, please feel free to email at hello@getrapl.com