Certificates FAQ

The organisation you work with rewards you with a certificate. RapL does not take ownership of the certificate being issued.

The certificate is awarded when you, as a Learner, master a quiz, reference material or any other associated content type and / or complete the Learning path.

The certificate can be viewed under the “My Account” -> “Certificates” section.

The system would need a few moments to generate the certificate after completion of the topic. Please wait for a few minutes and refresh the certificates page to view/download the certificate.

The system would need a few moments to generate the certificate after the topic is completed. Please wait for a few minutes and refresh the certificates page to view/download the certificate.

Please attach the screenshot of completion of the quiz/Learning path. You may contact support@getrapl.com to know more details.

All the certificates issued before you updated your first name and last name will not reflect the changes you have made. Only the new certificates to be generated will have the updated name.

Please attach the screenshot of completion of the quiz/learning path for which the incorrect title is displayed. Please contact support@getrapl.com to know more details.

Your company decides on the topics for which the certificate needs to be issued. On successful completion of the topic, you earn the certificate for that topic.

A certificate once generated is valid until you are associated with your organisation and your RapL ID is active.

Your company decided to add a few more topics to the course. Hence, on completion of the additional topics, a new certificate was generated with the new completion date. The old certificate will be achieved and can be received by sending an e-mail request to support@getrapl.com