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Incident with iOS App v7.4.1

Resolved

iOS app version v7.4.6 is stable and this issue is marked as resolved.

Requesting impacted users to reinstall the app if the problem still persists due to previous app updates.

Posted on Aug 23, 2022

Update

iOS app version v7.4.6 rolled out with an additional fix for the issue.

Requesting impacted users to reinstall the app if the problem still persists.

Posted on Aug 21, 2022

Update

iOS app version v7.4.4 rolled out with a fix for the issue.

Requesting impacted users to reinstall the app if the problem still persists.

Posted on Aug 12, 2022

Update

iOS app version v7.4.2 rolled out with additional debug statements.

Requesting impacted users to reinstall the app.

Posted on Aug 09, 2022

Investigating

We are investigating the root cause for this issue.

Posted on Aug 05, 2022

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ISO 27001:2013

Overview

ISO/IEC 27001:2013 is a security management standard that specifies security management best practices and comprehensive security controls following the ISO/IEC 27002 best practice guidance. The basis of this certification is the development and implementation of a rigorous security program, which includes the development and implementation of an Information Security Management System (ISMS) which defines how RapL perpetually manages security in a holistic, comprehensive manner. This widely-recognized international security standard specifies that RapL do the following:

  • We systematically evaluate our information security risks, taking into account the impact of threats and vulnerabilities.
  • We design and implement a comprehensive suite of information security  controls and other forms of risk management to address customer and architecture security risks.
  • We have an overarching management process to ensure that the information security controls meet our needs on an ongoing basis.

RapL has certification for compliance with ISO/IEC 27001:2013. These certifications are performed by independent third-party auditors. Our compliance with these internationally-recognized standards and code of practice is evidence of our commitment to information security at every level of our organization, and that the RapL security program is in accordance with industry leading best practices.

SOC 2

Overview

SOC 2 compliance is a set of standards that organizations use to ensure the security, confidentiality, and integrity of their systems and data. SOC 2 compliance is often required by organizations that process or store sensitive data. RapL has compliance with SOC2 Type II report.

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