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Boosting Employee Engagement in Retail: Practical Guide for Success
Retail employees are often the first and only point of contact for customers. Their energy, attitude, knowledge, and behavior directly impact..
Thought Leadership
Consistent customer experience is retail’s Thor. Here’s how RapL moves the CX needle.
Murali Krishnan One of RapL’s core tenets when we start engagement with a retail customer is the cornerstone
Thought Leadership
Revenue per employee: How Indian retail uses RapL to optimize the holy grail of people productivity
Of the several retail KPIs that are gold standards to measure efficiency, revenue per employee remains numero uno…
Thought Leadership
L&D is the chief recession office
Little did Messrs Twain and co. know that recessionary rhymes would dance together thrice in a century. If a global phenomenon occurs thrice in 23 years…
Thought Leadership
Marginals gains: A fix for your growth puzzle
Business means growth, and growth is measured by increased profits and market share. Each company aims to achieve growth, and it achieves this through increased sales or cost reductions. In either case, the goal is to increase profits.
Thought Leadership
A radical event that inspired Starbucks’s learning paradigm
It could have been another Friday morning for Murali Krishnan. But it wasn’t! This Friday started with a bang here was an alert email and text message…
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