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Blog 72

Top 7 workplace trends shaping the future of HR

Imagine workplace trends as the GPS for your spaceship in the ever-expanding universe of work. Just like you wouldn’t fly through a black hole without navigation…

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Top 7 transformational leadership skills

In the vast library of leadership theories, one style stands out for its profound impact on organizational dynamics and individual growth—the art of transformational leadership…

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What are GCCs?

Oh, that’s just us humming the iconic James Bond theme. That’s what comes to our mind when we think smart, versatile, and strategically-positioned worldwide…

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Customer service: Key principles & skills

In a boutique clothing store adorned with tasteful displays, Jessica, a knowledgeable and friendly sales associate, approaches Emily, a customer searching for a wedding guest outfit…

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Customer service metrics

In the bustling world of commerce, where choices abound, customers seek more than just products or services. Customers want a buying experience that leaves them feeling valued and cared for…

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ISO 27001:2013


ISO/IEC 27001:2013 is a security management standard that specifies security management best practices and comprehensive security controls following the ISO/IEC 27002 best practice guidance. The basis of this certification is the development and implementation of a rigorous security program, which includes the development and implementation of an Information Security Management System (ISMS) which defines how RapL perpetually manages security in a holistic, comprehensive manner. This widely-recognized international security standard specifies that RapL do the following:

  • We systematically evaluate our information security risks, taking into account the impact of threats and vulnerabilities.
  • We design and implement a comprehensive suite of information security  controls and other forms of risk management to address customer and architecture security risks.
  • We have an overarching management process to ensure that the information security controls meet our needs on an ongoing basis.

RapL has certification for compliance with ISO/IEC 27001:2013. These certifications are performed by independent third-party auditors. Our compliance with these internationally-recognized standards and code of practice is evidence of our commitment to information security at every level of our organization, and that the RapL security program is in accordance with industry leading best practices.



SOC 2 compliance is a set of standards that organizations use to ensure the security, confidentiality, and integrity of their systems and data. SOC 2 compliance is often required by organizations that process or store sensitive data. RapL has compliance with SOC2 Type II report.

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