RapL keeps service teams sharp on products, policies and processes, answers their questions on the job, and lets them practice tough conversations before they happen.
Fewer callbacks and revisits
No waiting on supervisors
One standard, every team
Ready for tough conversations
New joiners productive sooner
Short daily lessons keep products, policies and processes fresh.
See which teams need help on which topics, before customers notice.
Agents type what the customer is asking. Genie replies from your SOPs, product information and FAQs, never the open internet.
Product, process and system knowledge, plus escalation practice.
SOPs and safety reinforced, with on-site checklists and photos.
Returns, warranty and service recovery handled at the counter.
AI Coach sets up real service moments, scores each reply instantly and explains what to improve.
A real situation from the role, like a repeat complaint.
The agent replies just as they would on the job.
An instant score and clear tips, no manager needed.
It combines daily microlearning, reinforcement, an AI assistant and AI coaching, so agents know your products and policies and handle conversations well.
Yes. Genie answers from your approved knowledge base in seconds, so agents can respond on the spot.
Complaints, service recovery, policy decisions and other real moments, tailored to your organization.
Yes. Lessons, SOP reinforcement and checklists with photos all work on mobile, on site.
The Knowledge Map shows gaps by topic, team and role, so support goes where it is needed.
See how RapL gives service teams the answers and confidence to get it right.
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ISO/IEC 27001:2013 is a security management standard that specifies security management best practices and comprehensive security controls following the ISO/IEC 27002 best practice guidance. The basis of this certification is the development and implementation of a rigorous security program, which includes the development and implementation of an Information Security Management System (ISMS) which defines how RapL perpetually manages security in a holistic, comprehensive manner. This widely-recognized international security standard specifies that RapL do the following:
RapL has certification for compliance with ISO/IEC 27001:2013. These certifications are performed by independent third-party auditors. Our compliance with these internationally-recognized standards and code of practice is evidence of our commitment to information security at every level of our organization, and that the RapL security program is in accordance with industry leading best practices.
SOC 2 compliance is a set of standards that organizations use to ensure the security, confidentiality, and integrity of their systems and data. SOC 2 compliance is often required by organizations that process or store sensitive data. RapL has compliance with SOC2 Type II report.
We appreciate your interest in RapL. If you are selected for an interview, we will contact you shortly.
We’ll be in touch via email or a brief phone call.
During the week, you’ll hear from us within 24 hours and if it’s a weekend, we’ll follow up on Monday morning.
If you have a question, please feel free to email at hello@getrapl.com
Genie AI✨
