A mobile-first approach to frontline enablement

Help every frontline employee succeed with learning, communication, execution and measurement, plus AI, all designed for the phone they already carry.

✓Works on any phone
✓Minutes a day
✓In their language
RapL employee learning platform home dashboard for accessing training courses, quizzes, and skill development.
The challenge

Frontline work happens on the move. Most tools were built for desks.

Store, field and service teams are the face of your business, yet they are often the last to get the information and support they need.

No desk, no laptop

Frontline employees spend the day on their feet, not at a computer.

Little time to spare

Long courses and portals don’t fit between customers and tasks.

Updates that arrive late

News passed down by email or meetings rarely reaches the floor in time.

The mobile-first approach

What a mobile-first approach means for frontline teams

A mobile-first approach designs every experience for the phone first: short, simple and ready the moment it is needed. It starts from how frontline employees actually work, instead of squeezing desktop tools onto a small screen.

Built for the phone

Every screen is designed for one hand and a small display.

Minutes, not hours

Short sessions that fit between customers and tasks.

In their language

Content and answers in the languages teams speak.

Right when needed

Nudges and updates arrive straight on the phone.

How RapL helps

Five ways to help frontline teams succeed at work

Everything a frontline employee needs to know, hear, do and improve, on one phone.

RapL employee learning dashboard for accessing training courses, interactive lessons, and skill development modules.
01
Learning

Learn in a few minutes a day

Short mobile lessons, quizzes and real scenarios fit between tasks. Weak areas come back for reinforcement, so knowledge sticks.

✓
Microlearning built for the phone
✓
Reinforcement on weak areas
✓
Points, streaks and leaderboards
Mobile updates screen with a new return policy announcement and shared documents
02
Communication

Reach every employee, instantly

Share announcements, policies and SOPs straight to every phone, and see who has read them.

✓
Announcements and updates
✓
Policies and SOPs at hand
✓
Read status for every update
Mobile task list with completed tasks and a display task that needs a photo
03
Execution

Turn plans into work done

Assign tasks, run checklists and collect field data on mobile, with photos as proof of work.

✓
Tasks with clear due dates
✓
Forms and checklists on mobile
✓
Overdue work flagged to managers
Mobile team insights with a knowledge score, topic scores and completion rate
04
Measurement

See what teams know and do

Track knowledge, completion and field results by store, team and region, so managers know where to focus.

✓
Knowledge scores by topic
✓
Gaps by store and region
✓
Reports managers can act on
05 · AI

AI that helps frontline teams on the job

Three AI helpers that answer questions, coach real situations and create content for your teams.

RapL Genie AI assistant welcome screen and chat with product answers
Genie
AI assistant

Answers in seconds, in their language

Genie answers questions from your own policies, product information and SOPs, so employees can help customers on the spot.

✓
Answers from your approved content
✓
In the language they speak
✓
Help in front of customers
RapL Coach scoring an employee response to a customer refund scenario
Coach
AI practice

Practice real situations

Employees respond to real scenarios and get a score with clear feedback on what to improve.

RapL Craft turning an SOP document into a scenario quiz question
Craft
AI content

Create content from documents

Turn PDFs, decks and SOPs into ready-to-use content and quizzes, in your teams’ languages.

Who it's for

Built for every team that works away from a desk

Retail store teams

Product knowledge, offers and store standards.

Field sales reps

Pitches, pricing and visits, on the road.

Service teams

Processes and answers for every customer.

Hospitality teams

Standards and updates across every shift.

FAQ

Questions about the mobile‑first approach

Frontline enablement gives store, field and service employees the knowledge, information and tools they need to do their jobs well, wherever they work.

Every experience is designed for the phone first: short, simple and available the moment it is needed, instead of desktop tools squeezed onto a small screen.

Most frontline employees do not have a desk or a work computer, but almost all carry a phone. A mobile-first approach puts learning, updates and tasks where they already are.

Only a few minutes. Lessons are bite-sized, so learning fits between customers and tasks.

Yes. Lessons, forms and Genie’s answers can be in the languages your teams speak.

Yes. RapL is certified for ISO/IEC 27001 and has a SOC 2 Type II report, both verified by independent third-party auditors.

Part of RapL Learning

Explore more of RapL Learning

Scenario-based learning

Practice real decisions

LXP

Personalized lesson paths

Insights & Analytics

See engagement by team

Give your frontline what they need, on the phone they already carry

See how a mobile-first approach helps frontline teams learn, stay informed, get work done and improve.

Request Submitted

Your request for account deletion has been submitted. We will process your request shortly. Thank you for using our service

ISO 27001:2013

Overview

ISO/IEC 27001:2013 is a security management standard that specifies security management best practices and comprehensive security controls following the ISO/IEC 27002 best practice guidance. The basis of this certification is the development and implementation of a rigorous security program, which includes the development and implementation of an Information Security Management System (ISMS) which defines how RapL perpetually manages security in a holistic, comprehensive manner. This widely-recognized international security standard specifies that RapL do the following:

  • We systematically evaluate our information security risks, taking into account the impact of threats and vulnerabilities.
  • We design and implement a comprehensive suite of information security  controls and other forms of risk management to address customer and architecture security risks.
  • We have an overarching management process to ensure that the information security controls meet our needs on an ongoing basis.

RapL has certification for compliance with ISO/IEC 27001:2013. These certifications are performed by independent third-party auditors. Our compliance with these internationally-recognized standards and code of practice is evidence of our commitment to information security at every level of our organization, and that the RapL security program is in accordance with industry leading best practices.

SOC 2

Overview

SOC 2 compliance is a set of standards that organizations use to ensure the security, confidentiality, and integrity of their systems and data. SOC 2 compliance is often required by organizations that process or store sensitive data. RapL has compliance with SOC2 Type II report.

Thanks for your application

We appreciate your interest in RapL. If you are selected for an interview, we will contact you shortly.

You'll hear from us soon

We’ll be in touch via email or a brief phone call.
During the week, you’ll hear from us within 24 hours and if it’s a weekend, we’ll follow up on Monday morning.

If you have a question, please feel free to email at hello@getrapl.com