Equip every hospitality team to excel

Bite-sized learning on every phone, for food and beverage, front desk, housekeeping and safety teams.

RapL hospitality training platform for hotel staff upskilling, customer service excellence, and employee development.
Trusted by some of the world's best teams
Treebo Hotels
Built for every department

How hospitality companies use RapL

Each team learns what matters for its role.

Food & beverage

Happy customers, successful business

Keep teams current on menus, allergens and hygiene.

Menus
Allergens
Food hygiene
Front desk

Service with a smile

Guest service training, with reminders on the job.

Guest service
Reminders
Upselling
Housekeeping

Aim for the highest standards

Regular refreshers on hygiene and guest care standards.

Cleaning SOPs
Hygiene
Guest care
Workplace safety

Keep guests and staff safe

Safety onboarding for new joiners, refreshed over time.

Onboarding
Health and safety
Refreshers
How it works

Learning that fits around every shift

Three simple steps that never take staff off the floor.

1

Learn in minutes

Short lessons built from your own menus and SOPs.

2

Get reminders on the job

The right step, at the right moment.

3

Reinforce until it sticks

Regular refreshers keep standards high.

RapL mobile training reminders for hotel front desk staff to improve task management and hospitality service efficiency.
Core competencies

Skills RapL builds across your teams

Built through regular training and reinforcement.

SOPs and safety

Cleaning, maintenance and safety steps.

Customer service

Prompt service and smart upselling.

Complaint handling

A calm, consistent response every time.

Soft skills

Communication that reflects your brand.

Raise service standards at every property

See RapL with your own menus and SOPs.

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ISO 27001:2013

Overview

ISO/IEC 27001:2013 is a security management standard that specifies security management best practices and comprehensive security controls following the ISO/IEC 27002 best practice guidance. The basis of this certification is the development and implementation of a rigorous security program, which includes the development and implementation of an Information Security Management System (ISMS) which defines how RapL perpetually manages security in a holistic, comprehensive manner. This widely-recognized international security standard specifies that RapL do the following:

  • We systematically evaluate our information security risks, taking into account the impact of threats and vulnerabilities.
  • We design and implement a comprehensive suite of information security  controls and other forms of risk management to address customer and architecture security risks.
  • We have an overarching management process to ensure that the information security controls meet our needs on an ongoing basis.

RapL has certification for compliance with ISO/IEC 27001:2013. These certifications are performed by independent third-party auditors. Our compliance with these internationally-recognized standards and code of practice is evidence of our commitment to information security at every level of our organization, and that the RapL security program is in accordance with industry leading best practices.

SOC 2

Overview

SOC 2 compliance is a set of standards that organizations use to ensure the security, confidentiality, and integrity of their systems and data. SOC 2 compliance is often required by organizations that process or store sensitive data. RapL has compliance with SOC2 Type II report.

Thanks for your application

We appreciate your interest in RapL. If you are selected for an interview, we will contact you shortly.

You'll hear from us soon

We’ll be in touch via email or a brief phone call.
During the week, you’ll hear from us within 24 hours and if it’s a weekend, we’ll follow up on Monday morning.

If you have a question, please feel free to email at hello@getrapl.com