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Automotive

How a global automotive giant grew sales per dealership by 20% with RapL

About the case study

This case study is about a “global automotive leader”, recognized for its pioneering advancements in technology, sustainability, and reliability. This company holds a fine grip over the Indian market and has around 7 to 10% market share. It is famous for its robust SUVs and Hybrid vehicles well suited for the Indian roads. The company wanted to increase their training initiatives in the retail front and wanted to build a well rounded sales and aftersales executives who are well versed in product, process and customer handling knowledge. With RapL they built an effective scalable training program for their 3000+ dealership sales and aftersales executives.

The RapL Impact

70%

Reduction in training costs

30%

Knowledge gap reduced

45%

Reduction in training hours

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ISO 27001:2013

Overview

ISO/IEC 27001:2013 is a security management standard that specifies security management best practices and comprehensive security controls following the ISO/IEC 27002 best practice guidance. The basis of this certification is the development and implementation of a rigorous security program, which includes the development and implementation of an Information Security Management System (ISMS) which defines how RapL perpetually manages security in a holistic, comprehensive manner. This widely-recognized international security standard specifies that RapL do the following:

  • We systematically evaluate our information security risks, taking into account the impact of threats and vulnerabilities.
  • We design and implement a comprehensive suite of information security  controls and other forms of risk management to address customer and architecture security risks.
  • We have an overarching management process to ensure that the information security controls meet our needs on an ongoing basis.

RapL has certification for compliance with ISO/IEC 27001:2013. These certifications are performed by independent third-party auditors. Our compliance with these internationally-recognized standards and code of practice is evidence of our commitment to information security at every level of our organization, and that the RapL security program is in accordance with industry leading best practices.

SOC 2

Overview

SOC 2 compliance is a set of standards that organizations use to ensure the security, confidentiality, and integrity of their systems and data. SOC 2 compliance is often required by organizations that process or store sensitive data. RapL has compliance with SOC2 Type II report.

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