How a global automaker helped its dealers sell smarter

One app to find the right car, check live stock and compare loans, used by sales consultants across a franchise dealer network.

— The customer

A large dealer network

A global car manufacturer selling a wide range of models and variants through a network of franchise dealerships. Its sales consultants meet customers who arrive with a budget, a list of must-haves and questions about delivery and finance.

At a glance

Industry
Automotive
Network
Franchise dealerships
Users
Sales consultants
Solution
RapL Sales Assistant
— The challenge

What was slowing deals down

Deals slowed down because of friction that had nothing to do with the customer.

01

Inventory blind spots

No live view of stock across branches, so delivery promises waited on phone calls.

02

Model-matching guesswork

Finding the best-fit model and variant for each budget depended on memory.

03

Opaque financing

Unclear loan options caused drop-offs right before the deal closed.

— The solution

One app for every consultant

The automaker rolled out RapL Sales Assistant across its dealer network, putting every step of the showroom conversation on one mobile app.

— The use case

The whole showroom conversation, in one app

Moment
Before
With RapL
Right car
Brochures and memory
Filter by budget and features
Stock
Calls to other branches
Live stock and MDDP
Finance
Separate calculators
Loans compared side by side
Questions
Waiting on a manager
Ask Genie by voice or text
— What changed

Faster, clearer conversations on the floor

One conversation

Car, stock and loans in one place

Consistent advice

Same live data for everyone

Reliable commitments

Delivery promises backed by stock

Transparent finance

Customers choose with confidence

— Built for the showroom floor
< 2 min
car and loan match
Day 1
no training needed
4 in 1
tools in one app
Mobile
showroom or field
Smiling sales consultant giving a thumbs up in a car showroom
— See it in action

Book a walkthrough for your brand

See how RapL Sales Assistant fits your dealer network, from model filtering to loan comparison.

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ISO 27001:2013

Overview

ISO/IEC 27001:2013 is a security management standard that specifies security management best practices and comprehensive security controls following the ISO/IEC 27002 best practice guidance. The basis of this certification is the development and implementation of a rigorous security program, which includes the development and implementation of an Information Security Management System (ISMS) which defines how RapL perpetually manages security in a holistic, comprehensive manner. This widely-recognized international security standard specifies that RapL do the following:

  • We systematically evaluate our information security risks, taking into account the impact of threats and vulnerabilities.
  • We design and implement a comprehensive suite of information security  controls and other forms of risk management to address customer and architecture security risks.
  • We have an overarching management process to ensure that the information security controls meet our needs on an ongoing basis.

RapL has certification for compliance with ISO/IEC 27001:2013. These certifications are performed by independent third-party auditors. Our compliance with these internationally-recognized standards and code of practice is evidence of our commitment to information security at every level of our organization, and that the RapL security program is in accordance with industry leading best practices.

SOC 2

Overview

SOC 2 compliance is a set of standards that organizations use to ensure the security, confidentiality, and integrity of their systems and data. SOC 2 compliance is often required by organizations that process or store sensitive data. RapL has compliance with SOC2 Type II report.

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